FAQ

Frequently Asked Questions

What is our return policy?
ALL SALES ARE FINAL. At DrHealthPlus, No cancellation or refund of order already delivered to the designated recipient shall be allowed, except: (a) when the delivered product was defective; (b) when the product was delivered damaged. DrHealthPlus Online will allow refund, return, or exchange (whichever applicable) in the above two cases. If a package and/or product are/is tampered, no refund shall be allowed but exchange only. If you purchase the product that is out of stock, DrHealthPlus Online will inform you immediately and refund payment within seven (7) days of paid date or cancel all transactions within seven (7) days of its occurrence date if payment has not been received.
 
I put something in my shopping bag and it's gone. Why?
If you choose to leave the site without checking out, your shopping bag will only retain your selections for a one-hour time limit. That means the next time you come to visit DrHealthPlus, the items may not still be in your shopping cart. They are placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It works just like a shopping cart in a store; if you left a retail store to have coffee and then returned later during the day, it is most likely the items in your cart will have been placed back on their shelves for other customers to purchase. Because DrHealthPlus sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they might be gone!

How much do you charge for shipping and sales tax?
Standard shipping to anywhere in the Continental United States is only per order. There are additional charges to ship outside the U.S. and for express shipping orders. Sales tax is automatically applied to your DrHealthPlus order if your shipping address is in NY. The tax rate will be 8.38%.

Do you ship to my country?
Yes, we will ship to all countries.

How do I make purchases on DrHealthPlus?
DrHealthPlus uses a simple and secure checkout process to allow you to make your purchase quickly and comfortably. If you have already created a DrHealthPlus account, enter your email address and password under the "returning customers" header and click the "log in" button. If you have created a DrHealthPlus account, just click the "continue" button under the "guest checkout' header. Simply follow the steps outlined and provide the necessary shipping and billing information to complete the checkout process. You will be given the option of creating a DrHealthPlus account, which will allow you to view your order status, edit email preferences, and much more.

What if I forget my password?
If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:
1. Click on my account located in the top navigation bar.
2. Directly under the password field is a link that says "Help, I forgot my password."
3. You will be taken to the password helper screen, where you will be prompted to enter in your email address.
4. Once you've typed in your email address, click the "Get Your Password' button.
5. An email will be sent with a temporary password for security purposes, and your original password is reset by our system.
6. Log back onto the site and continue to shop.
7. When you're ready to check out, simply use the temporary password.
8. You can change your temporary password by clicking on "edit" under my account
To insure your security, DrHealthPlus.com will automatically delete any saved credit card information if your password is changed. Simply re-enter any credit card information you wish to store the next time you shop with us.
Please note: your password is case-sensitive.

What do I do if I've changed my email address or want to update my personal information?
1. Log into your account by clicking on the "My Account" section.
2. Once you have reached that section, enter your email address and password.
3. Click on the "Log in" button.
4. You will now be logged into your account.
5. Click on the "Profile details" on the "My Account" section.
6. Enter your new information.
7. Click on the "Update" button.

What forms of payment do you accept?
DrHealthPlus is proud to accept American Express, MasterCard, Visa, Pay Pal and Google Checkout. We do not accept cash, checks or cash-on-delivery (C.O.D.).

Is it safe to use my credit card on DrHealthPlus.com?
Yes, shopping at DrHealthPlus is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and DrHealthPlus ever see it. In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our DrHealthPlus Security Guarantee. And for you, it means there is no risk shopping at DrHealthPlus.com.

How long will it take to receive my order?
The length of time it takes to receive your order depends a great deal on the method of shipment and where the shipment is going. We ship most orders within 2 business days. A typical order shipped to an address in the Continental U.S. will take from 3 to 5 business days to reach its destination.

Do you sell gift certificates?
At this time, we do not offer gift certificates for sale on the site. However, this is something we're working on for the future.

Do you have a catalog I can order from?
DrHealthPlus does not have traditional paper catalogs - the shopping experience at DrHealthPlus.com is exclusively online.

Does DrHealthPlus have an affiliate program?
At this time, we do not offer the program. However, this is something we're working on for the future.

What are your customer service hours?
DrHealthPlus is available by email at info@DrHealthPlus.com or visit our contact us page.

What does "Ready to Ship in 24-48 Hours" mean?
Most orders require a 24-48 hour processing time before shipment. Once shipped, your merchandise will be delivered according to the level of service that you select at Checkout.

Can I order by phone or fax?
We only accept your order online.

What is the status of my order?
It's easy to check the status of your order online. Simply login to My Account and locate the order. Next to the order total, you will see the current status of your order. If your order has been shipped, click "View Details". You will notice that your tracking number is an active link. Clicking on the tracking number will take you to the website of the shipping carrier, which will have more information about your package.

How can I cancel my order?
We are very sorry, but orders cannot be canceled once they have been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.

Can I specify which carrier I want to ship my order?
We offer our customers a choice of level of delivery service (i.e. the speed), and a choice of carrier.

How will I know what carrier is being used to ship my order?
Click on the "View Details" link for your order in My Account. You will see that your tracking number is an active link. Click on the link to see the shipping carrier and more details about your package.

How can I change the shipping method after my order has been placed?
We are very sorry, but we cannot change the shipping method once the order has been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.

How can I change the shipping address after my order has been placed?
We are very sorry, but we cannot change the shipping address once the order has been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.

Why did my new order get submitted with the address from my previous order?
Orders will automatically default to the shipping address that was used on your last order unless you specify otherwise. Please make sure you check your shipping address before submitting your order. If you wish to update your saved addresses in My Account, login to My Account and click on the "Saved Addresses" link. On the next screen, you will see all of the addresses you have saved to My Account. You'll be able to add a new address or edit or delete an existing one.

I used the wrong credit card for my order. How do I change this information?
We are very sorry, but we cannot change credit card information on an order once it has been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage. If you wish to update your credit card information in My Account, login to My Account and click on the "Saved Credit Cards" link. On the next screen, you will see all of the credit cards saved to My Account. You'll be able to add a new credit card or edit or delete an existing one.

My credit card has already been charged for my order but it hasn't been shipped yet. What is this charge?
DrHealthPlus never places charges on your credit card until an order is shipped. However, as with all purchases with a credit card, an authorization is placed on your card. This is not the same as a charge. An authorization holds the funds for your purchase. If your order is not shipped, the authorization should drop from your card within 3-5 business days, and the funds should be freed up.

The Order Detail for my order indicates "Billing Information Received." Was my package shipped?
Yes. UPS delivers most of our merchandise. If you see the message "Billing Information Received," your package was given to UPS for delivery, but was not scanned at the first